Question 1

Is DropTote a moving company?

Accepted Answer

No. DropTote rents reusable totes and dollies. We drop off and pick up only our own empty totes; we don't pack, load, carry, or transport your belongings.

Question 2

How much does a DropTote rental cost?

Accepted Answer

Base bundle prices range from $129/week for a Small Move up to $289/week for a Large Move. XL / Custom Move is priced by quote. Each bundle includes totes, dollies, delivery, and pickup. Additional weeks are billed at the bundle's weekly extension rate.

Question 3

What is DropTote's delivery radius?

Accepted Answer

DropTote delivers and picks up within 50 miles of our south Jacksonville hub (ZIP 32258), covering parts of Duval, St. Johns, Clay, Nassau, and Baker counties. Ponte Vedra, St. Augustine, and Orange Park are common stops when the address falls inside that radius. Online booking is not open. Email zach@droptote.com with your ZIP if you are not sure.

Question 4

When does DropTote pick up the bins?

Accepted Answer

Every bundle includes one week of rental. You request a preferred pickup date and a Morning, Afternoon, or Flexible window, and we confirm it with you. Need more time? Request an extension before the original pickup date and we'll bill the weekly extension rate.

Question 5

How do I prepare DropTote bins for return?

Accepted Answer

Empty every tote, give the inside a quick wipe-down if anything spilled, close both lid flaps, and stack the empty totes in an accessible spot — driveway, garage, or first-floor entryway. Place the dollies alongside the stack. No need to break anything down — our crew handles the rest.

Frequently Asked Questions

Getting Started

Choosing the Right Bundle

Delivery & Pickup

Pricing & Extensions

Stairs & Access

During Your Rental

Service Area

General

Still have questions?

Frequently Asked Questions

Getting Started

What is DropTote?

Is DropTote a moving company?

How does the rental process work?

Do I need to be home for delivery and pickup?

What sizes/bundles do you offer?

Choosing the Right Bundle

How do I know which bundle is right for my home?

How many totes do I actually need per bedroom?

Why does each bundle include a specific number of dollies?

When should I choose a larger bundle than the suggested size?

What if I underestimate and need more totes mid-move?

Delivery & Pickup

Do you deliver and pick up the totes?

How far in advance should I send my request?

What time windows do you offer for delivery and pickup?

Can I change my delivery or pickup date after booking?

Pricing & Extensions

How much does it cost?

What is included in the price?

What happens if I need the totes for longer than one week?

Are there any additional fees?

Stairs & Access

What if I have stairs at my location?

Is there a fee for stairs?

Can I avoid the stairs fee?

During Your Rental

Are the totes clean when delivered?

Can I keep the totes longer than scheduled?

What if I lose or damage a tote?

How do I prepare the bins for return / pickup?

When exactly will you pick up my bins?

Do the totes come with lids and labels?

Service Area

What areas do you serve?

How do you determine if my address is within the service area?

Do you serve areas outside of Jacksonville?

General

How do I contact you?

What is your cancellation policy?

Do you offer corporate or office moves?

Still have questions?